Refund Policy.
At God's Dope Girl, we strive to provide you with high-quality products that you will love. However, we understand that there may be instances where a refund or exchange is necessary. Please read our refund policy carefully to understand your options and how to proceed.
Eligibility:
To be eligible for a refund, the item must be unused, in its original condition, and returned within 30 days from the date of purchase.
Items that are damaged, altered, or not in their original packaging may not be eligible for a refund.
Refund Process:
To initiate a refund, please contact our customer support team within the 30-day return window.
Provide your order number, details of the item you wish to return, and the reason for the refund request.
Our customer support team will guide you through the return process and provide you with a return authorization if eligible.
Once the item is received and inspected, we will notify you of the approval or rejection of your refund.
Refund Options:
If your refund request is approved, we offer two options: a) Refund: A refund will be issued to your original method of payment within a reasonable timeframe. b) Store Credit: If you prefer, we can provide you with a store credit that can be used towards future purchases on our website.
Return Shipping:
Customers are responsible for the cost of return shipping, except in cases where the return is due to an error on our part (e.g., wrong item shipped or damaged item).
We recommend using a trackable shipping method to ensure that the returned item reaches us safely.
Non-Refundable Items:
Gift cards and downloadable products are non-refundable.
Exchanges:
If you wish to exchange an item for a different size or color, please follow the refund process outlined above and mention your exchange request when contacting our customer support team. We will do our best to accommodate your exchange, depending on product availability.
Please note that our refund policy applies only to purchases made directly through our official website. For items purchased from authorized retailers, please refer to their respective refund policies.
We reserve the right to modify or update our refund policy at any time. Any changes will be communicated on our website.